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Routeique Jul 21, 2022 11:46:00 AM 5 min read

Implementing supply chain tech: FAQ

Insights from our Team: Best Practices for Implementing Routeique Supply Chain Software

As we’ve covered in past blogs, a number of companies find the prospect of implementing new supply chain technology to be daunting. Not only is every business case unique, but if your team is busy with day-to-day operations, it can be difficult to dedicate additional time and resources to onboarding. 

But when you work with Routeique, you don’t have to worry. In addition to software that gives you insight into every aspect of your supply chain, we have an expert team to help you get up and running.

Here’s how. 

Our VP Client Sucess, Sari, notes that onboarding includes “a lot of consulting to ensure everything is configured to client’s specific needs.” Sari elaborates that, “Training is not just another demo, we ensure it is all customized (...) to their processes. We keep in mind client end goals and success metrics so we are ensuring we are addressing them in the implementation phase and not just a blanket demo session.” Whenever possible, we visit clients on-site. When that’s not an option, we use digital technology to make the training process as easy as possible. 

We also sat down with our VP Partnerships, Kaitlin, to answer a few of the most common questions that customers have during the selection and onboarding process. 

 

 

Top Questions About Implementing Supply Chain Software

Whether you’re still figuring out which Routeique solutions are right for your needs or are ready to launch, we’ve got the answers to your most common questions.

 

 

Selection: Which Routeique Solution Should I Implement?

 

How does pricing work? How do I get a solution that fits my budget?

Our pricing is based on the number of orders/transactions flowing through your network. 

Unlike a number of platforms, we don’t charge based on the number of users. We believe that clients get the most out of our traceability features by adding all team members to our supply chain software, rather than having to limit their number of licenses due to fears of rising costs too high. 

Additionally, by basing our software fees on monthly transaction volume, we can more accurately scale with your business. 

We also offer onboarding & implementation packages as well as professional services to support your digital transformation. We offer both standard and custom packages. 

Clients can opt to onboard themselves, but we are also proud to offer strategic consultation and process review and analysis for those who want it. This means that clients are able to start digitizing even if they don’t have a project or technical team in-house. It’s an easy way to scale up and down as your projects require it.

Contact us for more info about our software, hardware and professional services pricing!

 

I want to try your supply chain software before committing to full implementation. Can I get a trial account?

We can absolutely set up a trial account for those interested! Because we have many solutions, please book an intro call with our team, and we can set up a trial account of the best-fit solution for your businesses.

 

In addition to software services do you offer?

We’re more than a software company—we also offer in-depth professional services and supply chain consulting. We love to be involved even before you have a solution implemented. 

 

Does Routeique help prove product integrity?

Yes! In addition to tracking environmental factors that could harm a product’s integrity, our tools monitor door contact, effectively providing a digital seal. This can replace traditional plastic seals used in industries such as dairy while providing additional context, such as the time of door opening.

 

What aspects of my supply chain can I track? Can I customize what I track?

Our combination of software and IoT tools provide you with context-rich information across and into your entire supply chain for unparalleled visibility.

Breadth:
Easily track your products' journey from supplier to end customer.

Granularity:
Routeique allows you to track items down to the line level. In addition to our software, our standalone and modular Smart Chain Sensor can monitor product environment temperature, humidity, light, and more.

With custom reports and IoT configuration, it's easy to see the data that's most important to you.

 

 

Implementation: I Feel Like Routeique Is Right for Me, and I’m Ready To Get Started!

 

What do I need to get started with Routeique?

There are a few things that need to be in place before you launch a new solution. Below, you’ll find our checklist of five things to have on hand in order to launch smoothly. If you don't have any of the items below, our expert team is more than happy to help you get set up for success!

1. Data

Ensure that you have data, either from a legacy system or manual process, in a format that is readily available for upload to Routeique. Our Client Success team can lead your team through the data requirements and formatting details. 

2. Process Documentation

We find that clients are most successful when they have their operating procedures well documented so they can be updated as new tech gets rolled out.

3. WiFi

One of the first challenges we see clients encounter when rolling out new technology in a warehouse is WiFi quality. We recommend testing your existing WiFi quality before launch.

4. Hardware

Our solutions can be used on consumer or enterprise hardware. We are happy to introduce you to trusted hardware partners to find the best-fit supported device for your facility and team.

5. Additional Consultation (If Applicable)

There’s no sense in digitizing a bad process. Our supply chain consultants will provide warehouse layout & optimization solutions. During this phase, we spot opportunities for optimization and solve problems in analog before implementing a digital solution. 

 

How long does onboarding take?

In general, we find that most clients can be onboarded in six to eight weeks from project kickoff. This allows our clients time to gather data and manage change.

However, if we are setting up an integration, we adjust the timeline to account for integration setup. If you get in touch with our team, we can give you a more specific estimate based on integrations. 

 

How do I train my staff to use Routeique software? 

We have a robust knowledge base available 24/7 as well as a standard training package. We’re also happy to build a custom training plan for you and your team based on your team and end users' specific requirements and use cases.

 

Learn More

To stay up to date with our latest insights, including weekly roundups of exciting news ranging from new developments in supply chain software and IoT to newsworthy events in the field, you can follow us on LinkedIn.  Or click the button below to book an introductory call!

 

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